Privacy Policy

Last updated: 1 January 2026

Introduction

John French Landscape Design ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form
  • Request a consultation
  • Subscribe to our newsletter
  • Engage our design services

This information may include:

  • Name
  • Email address
  • Phone number
  • Property address
  • Project details you share with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you relevant information about our services
  • Improve our website and services
  • Analyse website usage patterns
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information in the following circumstances:

  • Service providers: We may share information with trusted third parties who assist us in operating our website and conducting our business
  • Legal requirements: We may disclose information when required by law or to protect our rights
  • Business transfers: In the event of a merger or acquisition, your information may be transferred to the new owner

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us: